Legal

Privacy Policy

How Rippd Fit collects, uses and protects your information. Last updated 26 August 2026.

This Privacy Policy explains how Rippd Fit (“Rippd Fit”, “we”, “us”) handles personal information when you use our website, our coaching services, and the Rippd Fit member app (together, the “Service”). By using the Service you agree to this policy.

1. Who we are

Rippd Fit is a personal-training and exercise physiology studio in Parramatta, Sydney, operated by RIPPD FIT PTY LTD (ABN 36 690 842 043), an Australian company. We are responsible for the personal information processed through the Service. The Rippd Fit member app runs on the Trainerhood coaching platform, which our company also operates.

2. Information we collect

  • Account & contact information — name, email, phone number, date of birth, sex and location, provided when you enquire, book a consultation, download a guide, or are set up as a member by your coach.
  • Health & fitness information — your pre-exercise screening (PAR-Q) answers and signature, training programs, workouts logged, body measurements, progress photos, nutrition, hydration, habits and goals; steps, distance, active energy, heart rate, resting heart rate, blood pressure and sleep from Apple Health or Health Connect when you choose to connect them; and body-composition readings when you use a supported smart scale (bioimpedance estimates for fitness guidance only — not a medical measurement).
  • Content you create — messages to your coach, check-in responses, photos, videos, voice messages, documents and notes.
  • Usage & device information — app interactions, device identifiers, push-notification tokens and diagnostics, used to keep the Service working and to improve it.
  • Payment information — membership payments are handled by our payment providers; we do not store full card numbers.

3. How we use your information

We use your information to run your coaching program, build and adjust your training and nutrition plans, deliver messages and check-ins, reply to enquiries, send the resources and updates you asked for, process payments, provide support, keep the Service secure and meet our legal obligations. Some features are AI-assisted — for example estimating a meal from a photo you submit, or drafting content your coach reviews before you see it. We do not sell your personal information, and we do not use your data to advertise to you across other companies’ apps or websites. The Rippd Fit app contains no advertising SDKs and does not use an advertising identifier.

4. Sharing & service providers

We share information only with service providers who help us run the Service, each bound to protect it and to use it only as instructed. They are: Supabase (database and file storage, hosted in Sydney, Australia), Vercel (website and application hosting), Anthropic and Google(AI features — these providers process the request and do not use your data to train their models), Sentry and PostHog (crash reporting and product analytics, processed in the United States), Google Firebase and Apple (push-notification delivery), and Resend (email delivery). Where a provider processes data outside Australia we take reasonable steps consistent with the Australian Privacy Principles. We may disclose information where the law requires it. If we ever undergo a business transfer, information may be transferred subject to this policy.

5. Health & fitness data

Health and fitness data is sensitive. We collect it only to provide your coaching, we do not use it for advertising, and we never sell it. Where the app accesses Apple Health or Google Health Connect it does so only with your explicit permission, read-only, and only for the features you use — the app never writes data back to them. Body-composition scans from supported smart scales are computed on your phone; results are stored with your account so you and your coach can track trends, and are bioimpedance estimates for fitness guidance only — not a medical measurement. Your readings are visible to your own Rippd Fit coach as part of the Service, and to no other member.

6. Your rights & account deletion

You can access, correct or export your information at any time. You can unsubscribe from any marketing email using the link in that email. Depending on your location you may have additional rights under the Australian Privacy Act, the GDPR or other laws.

Requesting account deletion

Your member account is set up and managed by your coach, so deleting it is something we do together rather than a button in the app. You can request deletion of your account and personal data at any time — ask your coach directly, or email sri@rippdfit.com from the email address on your account. We action deletion requests within 30 days.

Deletion removes your personal data — profile, messages, photos, health and training history — from active systems. Limited records may be retained where the law requires it, for example payment records.

7. Security & retention

We protect information with encryption in transit, access controls and reputable infrastructure providers. No system is perfectly secure, but we work hard to safeguard your data. We keep information only as long as we need it to provide the Service or to meet legal obligations.

8. Health disclaimer

Rippd Fit provides coaching, personal training and exercise physiology services, and the app is a tool we use to deliver them. The app does not provide medical advice, diagnosis or treatment, and it is not a substitute for professional medical care. Always consult a qualified health professional before starting any exercise or nutrition program.

9. Contact

Questions about privacy, or want your data deleted? Email sri@rippdfit.com. Rippd Fit, Shop M9/15-19 Aird St, Westfield Parramatta, NSW 2150, Australia. Operated by RIPPD FIT PTY LTD, ABN 36 690 842 043.